Quality

Because of the colour shift as the ink is absorbed into the surface of the substrate, it is not always possible to match colours accurately. We use colour profiles provided by the ink manufacture specific to the printer and paper stock used for printing our products. While these will match colours reasonably well we cannot guarantee an exact match. We do not provide a colour matching service for one-off items as this would be prohibitively expensive. For larger runs printed with the same image, we would be happy to quote for this additional service and we will provide a sample to ensure the customer is satisfied with the finished product The quality of the print is also dependent on the quality of the image, and we will not accept responsibility for products printed from poor quality images supplied by the customer. All our products are hand printed and, as such, are subject to minor variations in colour and positioning on the substrate.

Artwork
Artwork may be supplied on disk (CD or 1.44Mb floppy disk) or sent by email. All photographic and scanned images should be high resolution (300dpi minimum) .tif, .gif or .jpg files. Artwork to be emailed should be compressed as ZIP format.

Proofs

Using your artwork a proof will be printed and emailed to you for approval prior to production. For large orders, a sample product will be printed. If you require the artwork modifying, or the proof has to be remade for any reason, additional charges may apply.

Payment

All prices are inclusive of VAT. Prices are subject to change without notice except where an order has been accepted by Creative Photo Gifts. Payment may be made by cheque or on line by credit card. Small orders must be paid for in advance, and for large orders special payment terms will apply as set out in the quotation, or otherwise agreed with the customer.

Delivery

Please allow 10 days from receipt of order for delivery. Small orders are generally delivered by Royal Mail. For larger orders we may use a commercial carrier at our discretion. All goods are insured while in transit, and the customer must report damaged goods to us within 48 hours of receipt.

Returns

At our discretion, faulty or damaged goods must be returned to us and we will pay the return delivery charges. As the products are individually personalised for each customer we are unable to provide refunds, only replacement goods. We will not replace any goods in the situation where the print is of poor quality as a result of a poor quality image provided by the customer

Copyright

Creative Photo Gifts reproduces customer’s images in good faith and will not knowingly infringe upon copyright laws. The customer warrants that he owns the copyright of all images sent to us for reproduction and indemnifies Creative Photo Gifts against any claims whatsoever from third parties arising out of the use of such images.